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Returns
You must register a return before posting the item back to us, you have a period of 30 days after the date on which you receive the goods to notify us of your return. The return shipping will be at your own cost.
Any returned goods must be in a new, unused and re-sellable condition with all labels attached and in their original packaging. We are unable to refund an order before it has arrived with us, or if it is soiled or damaged. If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or to deduct a percentage of the original selling price from the refund amount.
If you are returning an item please ensure there is suitable compensation in case of loss or damage.
Refunds will be processed within 7-10 working days of the return being received.
Please note: Custom orders, including all preorders, are exempt from this policy - see our T&Cs. Even if you fill in this form and receive the automated return accepted notice, this is void for custom items.
Click here to download our returns postal labels and form - to save on paper and preserve the planet we no longer automatically ship these with each order.
Please return items to:
Oscha Slings Limited
24/4 Dryden Road
Loanhead
Midlothian
Scotland GB EH20 9HX
Returning due to a flaw
If your item has a flaw we may be able to send you a pre-paid returns label, so please contact us before returning goods if you believe your item to be flawed including a description of the issue, and if possible, a photo.
Not sure if your sling has a flaw?
Be sure to read our Fabric Characteristics and our Woven Seconds information before emailing.
Any faulty goods will either be replaced or, if you prefer, you will receive a full refund, as well as a refund on your return postage costs providing you meet our requirements. All returns are checked before a decision is made to issue a refund or exchange.
Only items purchased directly from Oscha Slings are covered by this policy, and proof of purchase will be required when processing returns.
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